Please note: This is a translation for convenience. The German version is legally binding.

General Terms and Conditions (GTC)

Gastro Systems GmbH, Hirzenbachstrasse 102, 8051 Zürich · As of: 12 October 2026

1. Scope of application

These General Terms and Conditions (GTC) apply to all orders placed via gastrosystems.ch and to service, installation and repair work of Gastro Systems GmbH (hereinafter “Gastro Systems”). The offer is addressed exclusively to business customers with their registered office or delivery address in Switzerland or the Principality of Liechtenstein. By placing an order, the customer confirms that they are purchasing the goods or services for commercial or professional purposes. Deviating terms of the customer apply only if Gastro Systems confirms them in writing. The version of these GTC valid at the time of the order is decisive.

2. Definitions

• Customer: a natural person or legal entity that purchases products or services from Gastro Systems for commercial or professional purposes.

• Items in stock: products that are available from stock at Gastro Systems or at the supplier.

• Made-to-order items: products that Gastro Systems orders from the manufacturer for the customer. They are marked on the product as “Made to order”.

• Outlet goods: used appliances as well as unused display and returned appliances and appliances with transport or cosmetic damage. They are marked as “Outlet” in the shop.

3. Information on the website, price and typographical errors

Product images are for illustration purposes. Dimensions and technical data correspond to the manufacturer's specifications; the manufacturer's data sheet is decisive. Changes to prices, range and technical specifications are reserved. Gastro Systems endeavours to provide correct and up-to-date information, but is not liable for errors in the manufacturer's specifications. In the case of obvious errors in price or description (e.g. typing or transcription errors), Gastro Systems may cancel the order. Amounts already paid will be refunded in full.

4. Prices

All prices are stated in Swiss francs (CHF) exclusive of value added tax. Value added tax is shown separately during the ordering process and on the invoice. Shipping costs pursuant to Section 9 are shown separately. Installation, connection and on-site consultation are not included in the price unless expressly stated otherwise. Tiered prices may be agreed for larger quantities. The price at the time of the order is decisive.

5. Vouchers, promotional codes and promotional offers

• Only one voucher or promotional code can be redeemed per order. Codes are valid only during the stated period, are not redeemable for cash and cannot be applied retroactively.

• Some codes are tied to a minimum order value or to new customers. This is communicated in the respective offer.

• Promotional offers (e.g. “Deal of the Week”) apply only while stocks last and during the stated period. Promotional codes cannot be applied to promotional offers and outlet goods unless stated otherwise.

• In the event of a return, only the amount actually paid will be refunded.

• In the event of misuse, Gastro Systems may cancel the orders concerned.

6. Conclusion of contract

By placing an order, the customer submits a binding offer. Before submitting, the customer can review and correct their entries in the order summary. Receipt of the order is confirmed without delay by email; this order receipt confirmation does not yet constitute acceptance. The contract is concluded when Gastro Systems confirms the order by email or delivers the goods. Gastro Systems may reject orders without giving reasons, in particular in the event of unavailability. Framework agreements may be concluded for recurring orders.

7. Down payment for larger orders and projects

For orders of CHF 5'000 net or more, for made-to-order items and for projects (e.g. kitchen planning, fit-out of food trucks), Gastro Systems requires a down payment of 50% upon placing the order. The remaining amount is payable before delivery or before installation, respectively, unless otherwise agreed in writing. The order with the manufacturer is placed after receipt of the down payment. For online orders with immediate payment (card, TWINT, PayPal), the amount paid is deemed full payment.

8. Payment

• Credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, TWINT, PayPal

• Klarna: pay later or in instalments via Klarna, subject to review by Klarna. Klarna's terms additionally apply.

• Prepayment by bank transfer: The amount is payable within 7 days of the order. Delivery takes place after receipt of payment. If payment is not received on time, Gastro Systems may cancel the order.

• Invoice: only for business customers after prior review and approval by Gastro Systems. Payment term 30 days net from the invoice date.

• Leasing: via Grenke Leasing from CHF 1'000 net, subject to a credit check by Grenke.

Gastro Systems may exclude individual payment methods or require prepayment. In the event of late payment, the customer owes default interest of 5% per year. The first reminder is free of charge; from the second reminder, a reminder fee of CHF 20 per reminder is charged. The customer may set off their own claims against claims of Gastro Systems only if Gastro Systems has acknowledged them in writing or they have been finally established by a court.

9. Delivery, collection and shipping costs

• Delivery area: Switzerland and the Principality of Liechtenstein.

• Shipping costs: For a goods value of CHF 500 or more (net, excl. VAT, after deduction of discounts, excluding services such as connection or disposal), delivery is free of charge, by parcel as well as by freight forwarder. Below that: parcel CHF 20 (shipments up to 30 kg), freight delivery CHF 99 per delivery (shipments over 30 kg), in each case excl. VAT.

• Delivery times: Items in stock approx. 5–10 working days, made-to-order items approx. 3–6 weeks. The expected delivery time is stated on the product. Delivery times are guidelines and non-binding. Delays do not entitle the customer to damages. The customer may withdraw from the contract only if Gastro Systems allows a written grace period of at least 30 days to expire unused; Section 16 remains reserved.

• Partial deliveries are possible.

• Freight delivery: Delivery is made to the kerbside. Carrying the goods inside, setting them up and connecting them are the customer's responsibility unless agreed separately. The customer ensures that access, doors, stairs and lift are sufficient for the delivery. Delivery with a tail lift is available on request for an additional charge.

• Special delivery locations: Car-free locations, mountain businesses and places without truck access are delivered to the last place reachable by truck or to the valley station. The customer bears additional costs for onward transport.

• Notification and appointment: The carrier notifies the customer of the delivery. A delivery appointment can be agreed directly with the carrier. Deliveries at a fixed appointment and deliveries with a tail lift are available on request for an additional charge.

• Second delivery attempt: If the goods cannot be delivered for reasons for which the customer is responsible (e.g. recipient not present), the costs of a second delivery attempt will be passed on, usually CHF 99.

• Default of acceptance: If the customer does not accept the goods or does not collect them as agreed, the customer bears the resulting costs, in particular for storage and transport. After 30 days and a written reminder, Gastro Systems may withdraw from the contract, sell the goods elsewhere and set off the costs incurred against any down payment made.

• Collection: By arrangement, the goods can be collected at the warehouse in Bülach (Schlosserstrasse 4, 8180 Bülach). No shipping costs are incurred in this case.

• Inspection upon receipt: The customer inspects the goods immediately upon receipt. Visible transport damage must be noted on the delivery note and reported to Gastro Systems in writing within 2 working days. Risk passes to the customer upon handover to the customer or, in the case of collection, upon handover at the warehouse.

10. Retention of title

The delivered goods remain the property of Gastro Systems until paid in full. Gastro Systems is entitled to have the retention of title entered in the retention of title register at the customer's registered office. The customer shall cooperate in this. The customer shall treat the goods with care and shall inform Gastro Systems immediately if third parties seize them (e.g. in the event of an attachment).

11. Cancellation and return

• Cancellation of items in stock: possible free of charge until delivery. Costs already incurred (e.g. for a freight forwarder) may be charged.

• Cancellation of made-to-order items: After the order confirmation, free cancellation is not possible. Gastro Systems may accept a cancellation as an exception. In that case, 30% of the goods value as well as any costs invoiced by the manufacturer will be charged.

There is no statutory right of withdrawal for online purchases in Switzerland. For items in stock, Gastro Systems voluntarily grants a right of return of 30 days from receipt of the goods under the following conditions:

• Return only after prior agreement with Gastro Systems

• Goods unused, undamaged, complete (incl. accessories) and in the original packaging

• Return shipment at the customer's cost and risk. For freight goods, Gastro Systems arranges the collection subject to charging of the transport costs.

• The purchase price paid is refunded within 14 days of receipt and inspection of the goods, via the original payment method. The shipping costs of the outbound delivery are not refunded. If the goods do not meet these conditions, Gastro Systems may refuse to take them back or deduct a reduction in value.

Made-to-order items are excluded from the right of return. In exceptional cases, Gastro Systems may grant a take-back by arrangement (not for cold rooms). In that case, a handling fee of 30% of the goods value as well as the return transport will be charged.

Also excluded are outlet goods, custom-made products and products configured according to customer requirements, appliances that have already been installed, assembled or connected, spare parts and separately ordered accessories, services already rendered, and returns due to missing or incorrect clarifications by the customer (e.g. dimensions, access, electrical connection, door hinge side). Cold rooms are not taken back after delivery under any circumstances, not even if they have not yet been assembled and are in their original packaging; a take-back as a goodwill gesture is excluded.

12. Warranty and guarantee

• Duration: Gastro Systems grants a 2-year guarantee on new appliances and accessories from the delivery date for material and workmanship defects. For outlet goods, Section 13 applies.

• Spare parts: 90-day guarantee on the part. Installation and removal, travel and labour are not included.

• No extension of term: If a part is replaced or an appliance is repaired in a guarantee case, the original guarantee period is not extended as a result.

• Excluded are wear and consumable parts (e.g. seals, glass, Plexiglas, fireclay stones, light bulbs, casters, door handles, hoses, control panel overlays) as well as damage caused by normal wear and tear, improper operation, lack of cleaning, maintenance or descaling, overvoltage, external influences or interference by third parties.

• Professional connection: Electrical, gas and plumbing connections (water and waste water, e.g. for dishwashers) must be carried out by authorised professionals. If the connection is not carried out professionally, the guarantee lapses. Gastro Systems is not liable for consequential damage resulting therefrom, in particular water damage.

• Processing: Small appliances up to 30 kg are brought or sent by the customer to the specified repair centre. Large appliances over 30 kg are repaired on site. Guarantee cases for products of the Bartscher brand are handled directly by Bartscher: Bartscher AG, Zugerstrasse 60, 6403 Küssnacht am Rigi, Tel. +41 41 785 50 00, info@bartscher.ch.

• Remedy: In the case of a justified guarantee claim, Gastro Systems repairs the product, replaces it or refunds the purchase price, at the discretion of Gastro Systems.

• Relationship to statutory law: This guarantee replaces the statutory warranty (Art. 197 et seq. CO). Further claims, in particular for rescission (return against refund), price reduction or damages, are excluded. Fraudulently concealed defects (Art. 199 CO) and Section 15 remain reserved.

• Notification: Defects must be reported in writing immediately after their discovery.

• Weekends and public holidays: If the on-call service is used for guarantee work, surcharges pursuant to Section 14 will be charged.

• Guarantee extension: A guarantee extension may be agreed for selected appliances, in particular in connection with a maintenance contract. The terms will be set out in writing.

13. Outlet goods

In the outlet, Gastro Systems sells used appliances as well as unused display and returned appliances and appliances with transport or cosmetic damage at reduced prices. The condition and known defects are described for the respective product. The following applies:

• There is no guarantee for described defects, signs of use and cosmetic flaws.

• Used appliances are technically inspected by Gastro Systems before sale. Guarantee: 6 months from the delivery date on parts and labour. Travel is charged pursuant to Section 14. Small appliances up to 30 kg are brought or sent by the customer to the specified repair centre.

• Unused outlet appliances: 12 months' guarantee from the delivery date, to the same extent as for new appliances (Section 12).

• Otherwise, Section 12 applies. Outlet goods are excluded from return. Viewing is possible by arrangement.

14. Service, installation and repair work

• Hourly rate: CHF 130 per hour.

• Travel: depending on the zone, CHF 100 to CHF 240.

• On-call surcharges: Saturday CHF 65 per trip and CHF 65 per working hour; Sundays and public holidays CHF 130 per trip and CHF 130 per working hour.

• Spare parts are charged separately. Larger jobs are quoted in advance.

• Defective spare part: If an installed spare part fails within the spare parts guarantee (90 days, Section 12), the part is replaced free of charge. Labour and travel for the renewed installation and removal are charged.

• Execution errors: If a defect is demonstrably attributable to improper workmanship by Gastro Systems, Gastro Systems will rectify it free of charge. Such defects must be reported in writing within 30 days of completion of the work.

• Connection & commissioning: Flat rate depending on appliance size as stated on the product (up to 30 kg, 31–120 kg, over 120 kg). It includes connection, function test and instruction by a technician. Prerequisite: the connections (electricity, water, exhaust air) are ready and the installation location is accessible at ground level or by lift. For positioning, the customer provides one assistant for medium-sized appliances and two assistants for large appliances; alternatively, the customer books “Additional staff member” (1 or 2 persons) as stated on the product. Materials, stair transport and gas connections are not included (on request).

• Installation of doner kebab robots: For doner kebab robots, the installation packages “small” (up to half a day on site) and “large” (up to a full day on site) as stated on the product apply instead of the connection flat rate. They include setting up, connecting, adjusting and instruction. If the installation takes longer than the booked package for reasons for which Gastro Systems is not responsible, the additional effort is charged at the hourly rate.

• Area: The flat rates for connection, installation and removal of the old appliance apply to the Canton of Zurich and the adjoining cantons (AG, SH, TG, SG, SZ, ZG). In the rest of German-speaking Switzerland, a travel flat rate of CHF 100 per assignment is added; other regions on request. If the customer selects an incorrect zone, Gastro Systems will charge the difference.

• Removal of old appliance: Flat rate as stated on the product, bookable together with the connection or individually. Without a connection order, the old appliance must already be disconnected (electricity, water, gas separated).

• Additional effort: If the prerequisites are not met (e.g. missing connections or assistants), the additional effort is charged at the hourly rate.

• Details: The scope, prerequisites and prices of the flat rates are described on the page “Installation & Connection” (gastrosystems.ch/pages/installation-anschluss).

• All prices exclusive of VAT.

15. Liability

To the extent permitted by law, the liability of Gastro Systems and its auxiliary persons for indirect damages and consequential damages from defects, business interruption, loss of profit and pure financial losses is excluded. Otherwise, liability is limited to the value of the product or service complained of. Excluded from this are damages caused intentionally or through gross negligence, personal injury, and liability under the Product Liability Act. Gastro Systems assumes no responsibility for the content of linked third-party websites.

16. Force majeure

In the event of occurrences beyond the control of Gastro Systems (e.g. supply shortages or failures at the manufacturer, strikes, pandemics, severe weather, official measures), delivery and performance periods are extended by the duration of the disruption. If the disruption lasts longer than 3 months, either party may withdraw from the contract. Amounts already paid for undelivered goods will be refunded. No further claims exist.

17. Data protection

Gastro Systems processes personal data in accordance with the privacy policy at gastrosystems.ch/pages/datenschutz.

18. Final provisions

Gastro Systems may amend these GTC at any time. The version valid at the time of the order applies. Should any provision be invalid, the remaining provisions remain valid. Swiss law applies exclusively, excluding the Vienna Convention on the International Sale of Goods (CISG). The place of jurisdiction is Zurich.

19. Contact

Gastro Systems GmbH · Hirzenbachstrasse 102 · 8051 Zürich · Telephone 0432 00 0432 · support@gastrosystems.ch

Questions? Write to us via our contact form.