Frequently asked questions

Add the appliances you want to the cart and complete your order at checkout. You do not need a customer account.

Call us, write to us at support@gastrosystems.ch or use the «Request a quote» button on the product page. You will receive a non-binding quote.

Yes. We advise you personally on choosing your appliances – from individual appliances to planning a complete kitchen. Tell us what you have in mind, and together we will find the right solution.

All prices in the shop are excluding VAT. VAT is added at checkout and shown separately on the invoice.

Yes. With the code WELCOME10 you get 10 % off your first order of CHF 100 or more. The code does not apply to the deals of the week or the outlet. Subscribe to our newsletter so you never miss a promotion.

Every Monday we offer selected appliances and accessories at a promotional price – only while stocks last. After that, the normal price applies again.

In the outlet we sell appliances at reduced prices: used appliances, display and returned appliances, and new appliances with minor transport or cosmetic damage. The condition is described for each appliance. Our technicians check used appliances before they are sold. Usually there is only one unit.

By credit card, TWINT, Apple Pay, Google Pay, PayPal, Klarna or by prepayment (bank transfer). Purchase on invoice is available to business customers after a prior check. Leasing is also possible from CHF 1'000.

Yes for business customers – after a prior check. Please contact us before you order. The payment term is 30 days.

Yes, through our partner Grenke Leasing – for purchases of CHF 1'000 net or more and subject to a credit check. This helps you preserve your liquidity. Just ask us.

For goods worth CHF 500 or more (excluding services), we deliver free of charge throughout Switzerland and to Liechtenstein. Below that, a parcel costs CHF 20 and a freight delivery CHF 99. You can see the costs in the cart before you order.

Stock items approx. 5–10 working days. Items made to order approx. 3–6 weeks – for example Tecnoinox and Pizza Group approx. 3 weeks, Atalay and Iceinox approx. 5–6 weeks. The expected delivery time is shown for each product.

No. We only deliver to Switzerland and Liechtenstein.

Freight deliveries are made to the kerbside. For most appliances, you can order connection and commissioning by our own technicians together with the appliance – at a flat rate depending on the size of the appliance. For döner robots, there are installation packages for half a day or a full day. On request, we take away your old appliance, even without a connection order.

In the canton of Zürich and the neighbouring cantons, this applies without a travel flat rate; in the rest of German-speaking Switzerland, CHF 100 is added. Otherwise, use «Request installation» or call us.

Does your business have stairs, no lift or narrow doors? Please tell us before you order – then we will find the right solution.

You can return stock items within 30 days of receipt – after agreement with us. The goods must be unused, complete and in their original packaging; you bear the cost of the return shipment.

Items made to order are ordered from the manufacturer specially for you. They are excluded from returns and cannot be cancelled free of charge after our order confirmation. Outlet appliances are also excluded from returns.

You can find all details under «Returns and cancellation».

New appliances and accessories: 2-year guarantee. Excluded are wear parts and damage caused by improper handling, incorrect connection or lack of care.

Spare parts: 90-day guarantee on the part. Installation and removal are not included.

Outlet: Unused outlet appliances have a 12-month guarantee. Used appliances 6 months on parts and labour; travel is charged. Excluded are the defects described for the appliance.

If a part is replaced under guarantee, this does not extend the guarantee. You can find more information on the «Guarantee» page.

We do. Gastro Systems is a technical service company with its own technicians. We repair, maintain and install catering appliances in German-speaking Switzerland – on request also appliances that were not bought from us. Find out more on the «Service & repair» page.

Phone 0432 00 0432 or email support@gastrosystems.ch. We are happy to help you choose.