Privacy policy

Please note: This is a translation for convenience. The German version is legally binding.

Privacy Policy

As of: 12 October 2026

The protection of your data is important to us. Here we explain which personal data we process, for what purposes, to whom we disclose it and what rights you have. The Swiss Federal Act on Data Protection (FADP) is decisive; for customers in the Principality of Liechtenstein, we additionally observe the GDPR.

1. Controller

Gastro Systems GmbH, Hirzenbachstrasse 102, 8051 Zürich, Switzerland. For data protection questions: support@gastrosystems.ch, telephone 0432 00 0432.

2. Which data we process

· Contact and company data: name, company, address, email, telephone, delivery address, VAT number.

· Order and contract data: products ordered, prices, delivery, invoices, service and guarantee cases (incl. appliance data and photos that you send us).

· Payment data: payment method and status. You enter card data directly with the payment provider; we only see the payment method, status and the last four digits of the card.

· Communication: content of emails, enquiries via forms, telephone or WhatsApp.

· Customer account: login data and order history, if you create an account.

· Usage data: IP address, device, browser, pages visited, date and time, information from cookies (see Section 6).

3. What we use the data for

· Processing orders, delivering, invoicing and handling guarantee or service cases

· Preparing quotations, answering enquiries and advising you

· Checking whether we can offer you purchase on invoice or leasing

· Newsletter and offers, if you have consented or have already purchased from us (you can unsubscribe at any time)

· Improving the shop, compiling statistics and measuring advertising

· Security, combating misuse and legal obligations (e.g. accounting)

4. Disclosure to third parties

We do not sell data. We disclose data only to the extent necessary for the purposes stated:

· Shop platform: Shopify (Shopify International Ltd., Ireland; data processing in Canada and the USA, among others)

· Payment: Shopify Payments / Stripe (Ireland, USA), PayPal (Luxembourg), TWINT (Switzerland), Grenke Leasing (Switzerland, in the case of leasing)

· Delivery: Swiss Post and freight forwarders; in the case of direct delivery or a guarantee case, the manufacturer or supplier (e.g. Bartscher)

· Accounting and IT: Bexio (Switzerland), hosttech (email, Switzerland), our fiduciary

· Newsletter: Shopify Messaging (part of Shopify, see above)

· Advertising and statistics: Google (Analytics, Ads; USA), Meta (Facebook/Instagram; USA) – only with your consent via the cookie banner

· Reviews and chat: Judge.me (reviews; after a purchase, Judge.me may ask you for a review by email on our behalf – for this, Judge.me receives your name, email address and the product ordered), WhatsApp (Meta; Ireland, USA), if you contact us through it

5. Transfer of data abroad

Some service providers process data abroad, in particular in the EU, Canada and the USA. In the assessment of the Federal Council, the EU and Canada offer adequate data protection. For transfers to the USA, we rely on the recipient's certification under the Swiss-U.S. Data Privacy Framework or on standard contractual clauses.

6. Cookies and tracking

We need necessary cookies so that the shopping cart, checkout and login work. We set cookies for statistics and advertising (e.g. Google Analytics, Google Ads, Meta Pixel) only if you consent in the cookie banner. You can change your selection at any time via the “Privacy settings” link in the footer of the website.

7. Newsletter

For the newsletter, we need your email address. We measure whether newsletters are opened and links are clicked in order to improve them. You can unsubscribe at any time via the link in every email.

8. How long we retain data

· Accounting-relevant data (invoices, orders): 10 years, as required by law

· Customer account: until you delete it or we delete it after 3 years without an order or login

· Newsletter: until you unsubscribe

· Other data: for as long as necessary for the purpose

9. Data security

We protect your data with appropriate technical and organisational measures, e.g. encrypted transmission (SSL) and restricted access rights.

10. Your rights

You can request information about your data, have incorrect data corrected and have data deleted, insofar as there is no statutory retention obligation. You can object to processing for advertising purposes and request your data in a common format. Write to us at support@gastrosystems.ch. You can also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch).