Service & repair

Service for your catering kitchen

Gastro Systems is a technical service company with its own service technicians. We repair, maintain and install catering appliances in German-speaking Switzerland – directly at your business.

  • Troubleshooting and repair on site – also for appliances from other dealers
  • Maintenance and maintenance contracts, so your appliances last longer
  • Installation, commissioning and instruction of your staff
  • 15+ yearsexperience as a service technician
  • Appointment within 48 hafter your request
  • German-speaking SwitzerlandCall-outs directly on site
  • Our own techniciansweekend & emergency service too

Services

What we do for you

Repair

Faults and defects in cooking appliances, pizza ovens, fryers, refrigeration and dishwashers – we find the fault and fix it.

Typical work:

  • Troubleshooting directly on site
  • Repair of electrical and mechanical components
  • Replacement of wear parts
  • Function test after the repair

Maintenance

Regular inspection and care of your appliances – for fewer breakdowns during operation.

Typical work:

  • Inspection of important components
  • Cleaning and testing of relevant components
  • Maintenance according to manufacturer specifications
  • Tips on care and operation

Installation & commissioning

Professional connection of new appliances. Electrical, gas and water connections are carried out by specialists.

Typical work:

  • Setting up and connecting new appliances
  • Commissioning and function check
  • Instruction of your staff
  • Disposal of the old appliance on request

Maintenance contract

Regular maintenance at a fixed price – predictable for you and with fewer breakdowns in your business.

Typical work:

  • Fixed maintenance appointments according to plan
  • Costs you know in advance
  • Inspection according to manufacturer specifications
  • Offer tailored to your appliances

Appliances & businesses

Appliances we look after

We know the appliances that run every day in catering kitchens – from the pizza oven to the dishwasher. We will tell you honestly whether a repair is worthwhile.

  • Ranges & induction
  • Convection ovens & combi steamers
  • Pizza ovens
  • Fryers
  • Griddles & contact grills
  • Döner grills & döner robots
  • Refrigerators & freezers
  • Refrigerated counters & saladettes
  • Ice cube makers
  • Dishwashers & glass washers
  • Coffee machines
  • Slicers

Who we work for

  • Restaurants & hotels
  • Pizzerias
  • Snack bars, kebab & burger
  • Cafés & bars
  • Canteens & contract catering
  • System catering
Request service →

We look after all common brands – for example:

How your service job works

From the first call to a working appliance – in four clear steps.

  1. 1

    Send a request

    Via the form below, by phone on 0432 00 0432 or to support@gastrosystems.ch. Ideally with the appliance, brand/model, a description of the fault and a photo of the rating plate.

  2. 2

    Response & quote

    We get back to you, clarify the details and any spare parts needed, and send you a quote.

  3. 3

    On-site appointment

    Our technician comes to your business at the agreed time.

  4. 4

    Repair & completion

    We fix the fault or service the appliance. You receive an invoice listing all work carried out.

Request service now

Service request

Please state the appliance, manufacturer/model, location and briefly describe the problem. You can then send us photos by email to support@gastrosystems.ch.

Phone: 0432 00 0432 · Email: support@gastrosystems.ch · Availability: by phone Mon–Sat 08.00–18.00, call-outs Mon–Fri 07.00–17.00

Frequently asked questions

Questions & answers about our service

Which appliances do you repair?

Cooking appliances, pizza ovens, fryers, grills, refrigeration appliances, dishwashers, coffee machines and slicers – in other words, the appliances that run every day in restaurants, pizzerias and snack bars. Whether a repair is worthwhile depends on the appliance, its condition and spare parts. We will discuss this openly with you.

Do you also repair appliances that were not bought from Gastro Systems?

Yes, on request. Tell us the brand and model, and we will tell you whether we can help.

How much does a service call-out cost?

Our hourly rate is CHF 130.– excl. VAT. In addition, there is a travel flat rate depending on the zone of CHF 100.– to CHF 240.– excl. VAT. Spare parts are charged separately. For larger jobs, you receive a quote in advance.

How quickly can I get an appointment?

After your request, you receive an appointment within 48 hours. In an emergency – including at weekends – call us and we will find a solution.

Which area do you cover?

All of German-speaking Switzerland. Please tell us your location when you make your request.

Will a technician come directly to me?

Yes. We carry out troubleshooting, maintenance and repair directly at your business. This keeps downtime as short as possible.

Do you offer maintenance contracts?

Yes. With a maintenance contract, your appliances are serviced regularly at a fixed price. Ask us and we will put together an offer tailored to your appliances.

Do you also source spare parts?

Yes. If parts are needed, we clarify availability and price and order them for you.

How can I request a repair?

Via the form on this page, by phone on 0432 00 0432 or by email to support@gastrosystems.ch. It helps to include the appliance, brand and model (ideally a photo of the rating plate), what is not working, your location and how urgent it is.

«Good cooperation and solutions that pay off for your business are important to me.»
Timur Durgut, owner and head of service

Has an appliance broken down? We will help you.

Hourly rate: CHF 130.– · Travel: CHF 100.– to 240.– depending on zone (excl. VAT)

Weekend & emergency service: by arrangement

Phone: 0432 00 0432 · Email: support@gastrosystems.ch