This is a translation for information purposes. The German version is legally binding.
With personal advice, we aim to avoid returns from the outset. Should you nevertheless wish to return stock items, you can do so within 30 days of receipt:
only after prior agreement with us
goods unused, undamaged, complete and in the original packaging
return shipment at your expense and risk – we collect freight goods and charge the transport costs
Made-to-order goods are ordered from the manufacturer specially for you. They are excluded from returns and cannot be cancelled free of charge after our order confirmation. In exceptional cases, cancellation or return is possible by agreement for a fee of 30 % plus any costs charged by the manufacturer or for return transport. We do not take back a cold room once it has been delivered.
You can cancel stock items free of charge until delivery – we charge any freight costs already incurred.
Refund: We refund the purchase price paid within 14 days of receipt and inspection of the goods via your original payment method. The shipping costs of the original delivery are not refunded.
Also excluded: outlet appliances, custom-made products and products configured to your specifications, appliances that have already been built in or connected, spare parts and separately ordered accessories, services already rendered, and returns resulting from missing clarifications (dimensions, access, connection, door hinge side). We do not take back cold rooms after delivery under any circumstances, even if unassembled and in their original packaging. To prevent this from happening, we are happy to advise you before you buy.
Our GTC (section 11) are authoritative.
Contact: Phone 0432 00 0432 · support@gastrosystems.ch