Refund policy
Please note: This is a translation for convenience. The German version is legally binding.
Returns and Refunds
With personal advice, we aim to avoid returns from the outset. Should you nevertheless wish to return items in stock, this is possible within 30 days of receipt:
· only after prior agreement with us
· goods unused, undamaged, complete and in original packaging
· return shipment at your cost and risk – we collect freight goods subject to charging of the transport costs
Made-to-order items are ordered specially for you from the manufacturer. They are excluded from return and cannot be cancelled free of charge after our order confirmation. In exceptional cases, cancellation or take-back is possible by arrangement for a fee of 30% plus any costs of the manufacturer or the return transport. We do not take back a cold room once delivered.
Items in stock can be cancelled free of charge until delivery – freight costs already incurred will be charged.
Refund: We refund the purchase price paid within 14 days of receipt and inspection of the goods, via your original payment method. We do not refund the shipping costs of the outbound delivery.
Also excluded: Outlet appliances, custom-made products and products configured to your wishes, appliances that have already been installed or connected, spare parts and separately ordered accessories, services already rendered, and returns due to missing clarifications (dimensions, access, connection, door hinge side). We do not take back cold rooms after delivery under any circumstances, not even if unassembled and in original packaging. To prevent this from happening, we will gladly advise you before purchase.
Our General Terms and Conditions (Section 11) are decisive.
Contact: Telephone 0432 00 0432 · support@gastrosystems.ch