This is a translation for information purposes. The German version is legally binding.
Gastro Systems GmbH, Hirzenbachstrasse 102, 8051 Zürich · Version: 12 October 2026
1. Scope
These General Terms and Conditions (GTC) apply to all orders placed via gastrosystems.ch and to service, installation and repair work carried out by Gastro Systems GmbH (hereinafter «Gastro Systems»). The offer is aimed exclusively at business customers with a registered office or delivery address in Switzerland or the Principality of Liechtenstein. By placing an order, the customer confirms that they are purchasing the goods or services for commercial or professional purposes. Deviating terms of the customer apply only if Gastro Systems confirms them in writing. The version of these GTC valid at the time of the order is authoritative.
2. Definitions
Customer: a natural or legal person who purchases products or services from Gastro Systems for commercial or professional purposes.
Stock items: products that are available from stock at Gastro Systems or at the supplier.
Made-to-order goods: products that Gastro Systems orders from the manufacturer for the customer. They are marked as «Made-to-order goods» on the product.
Outlet goods: used appliances as well as unused display and returned appliances and appliances with transport damage or cosmetic defects. They are marked as «Outlet» in the shop.
3. Information on the website, pricing and typographical errors
Product images are for illustration purposes. Dimensions and technical data correspond to the manufacturer's specifications; the manufacturer's data sheet is authoritative. Changes to prices, product range and technical specifications are reserved. Gastro Systems endeavours to provide correct and up-to-date information but is not liable for errors in the manufacturer's information. In the event of obvious errors in the price or description (e.g. typing or transmission errors), Gastro Systems may cancel the order. Amounts already paid will be refunded in full.
4. Prices
All prices are in Swiss francs (CHF) excluding value added tax. Value added tax is shown separately in the ordering process and on the invoice. Shipping costs in accordance with section 9 are shown separately. Installation, connection and on-site consultation are not included in the price unless expressly stated otherwise. Tiered prices may be agreed for larger quantities. The price at the time of the order is authoritative.
5. Vouchers, promotional codes and promotional offers
Only one voucher or promotional code can be redeemed per order. Codes are valid only within the stated period, cannot be paid out in cash and cannot be credited retrospectively.
Some codes are subject to a minimum order value or are limited to new customers. This is communicated in the respective offer.
Promotional offers (e.g. «Deal of the week») are valid only while stocks last and within the stated period. Promotional codes cannot be applied to promotional offers and outlet goods unless stated otherwise.
In the event of a return, only the amount actually paid will be refunded.
In the event of misuse, Gastro Systems may cancel the orders concerned.
6. Conclusion of contract
By placing an order, the customer submits a binding offer. Before submitting, the customer can check and correct their entries in the order summary. Receipt of the order is confirmed immediately by e-mail; this confirmation of receipt does not yet constitute acceptance. The contract is concluded when Gastro Systems confirms the order by e-mail or delivers the goods. Gastro Systems may reject orders without giving reasons, in particular if the goods are not available. Framework agreements may be concluded for recurring orders.
7. Down payment for larger orders and projects
For orders of CHF 5'000 net or more, for made-to-order goods and for projects (e.g. kitchen planning, fitting out food trucks), Gastro Systems requires a down payment of 50 % when the order is placed. The remaining amount must be paid before delivery or before assembly, unless otherwise agreed in writing. The order is placed with the manufacturer after receipt of the down payment. For online orders with immediate payment (card, TWINT, PayPal), the amount paid is deemed to be payment in full.
8. Payment
Credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, TWINT, PayPal
Klarna: pay later or in instalments via Klarna, subject to Klarna's assessment. Klarna's terms and conditions also apply.
Prepayment by bank transfer: The amount must be paid within 7 days of the order. Delivery takes place after receipt of payment. If payment is not received on time, Gastro Systems may cancel the order.
Invoice: only for business customers after prior assessment and approval by Gastro Systems. Payment term 30 days net from the invoice date.
Leasing: via Grenke Leasing from CHF 1'000 net, subject to a credit check by Grenke.
Gastro Systems may exclude individual payment methods or require advance payment. In the event of late payment, the customer owes default interest of 5 % per year. The first reminder is free of charge; from the second reminder onwards, a reminder fee of CHF 20 per reminder is charged. The customer may only offset their own claims against claims of Gastro Systems if Gastro Systems has acknowledged them in writing or if they have been established with legal effect.
9. Delivery, collection and shipping costs
Delivery area: Switzerland and the Principality of Liechtenstein.
Shipping costs: For goods with a value of CHF 500 or more (net, excl. VAT, after deduction of discounts, excluding services such as connection or disposal), delivery is free of charge, both by parcel and by freight carrier. Below this: parcel CHF 20 (shipments up to 30 kg), freight delivery CHF 99 per delivery (shipments over 30 kg), each excl. VAT.
Delivery times: stock items approx. 5–10 working days, made-to-order goods approx. 3–6 weeks. The expected delivery time is stated on the product. Delivery times are guide values and are not binding. Delays do not entitle the customer to compensation. The customer may only withdraw from the contract if Gastro Systems allows a grace period of at least 30 days, set in writing, to expire without delivery; section 16 remains reserved.
Partial deliveries are possible.
Freight delivery: Delivery is kerbside delivery. Carrying the goods inside, setting them up and connecting them are the customer's responsibility unless agreed separately. The customer ensures that access, doors, stairs and lift are adequate for the delivery. Delivery with a tail lift is possible on request for a surcharge.
Special delivery locations: Car-free locations, mountain businesses and locations without lorry access are supplied up to the last location that can be reached by lorry or up to the valley station. The customer bears the additional costs of onward transport.
Advance notice and appointment: The carrier gives advance notice of the delivery. A delivery date can be arranged directly with the carrier. Deliveries on a fixed date and deliveries with a tail lift are possible on request for a surcharge.
Second delivery attempt: If the goods cannot be delivered for reasons for which the customer is responsible (e.g. recipient not present), the costs of a second delivery will be passed on, usually CHF 99.
Default of acceptance: If the customer does not accept the goods or does not collect them as agreed, they bear the resulting costs, in particular for storage and transport. After 30 days and a written reminder, Gastro Systems may withdraw from the contract, sell the goods elsewhere and offset the costs incurred against any down payment made.
Collection: By arrangement, the goods can be collected from the warehouse in Bülach (Schlosserstrasse 4, 8180 Bülach). No shipping costs are then charged.
Inspection on receipt: The customer inspects the goods immediately on receipt. Visible transport damage must be noted on the delivery note and reported to Gastro Systems in writing within 2 working days. Risk passes to the customer upon handover to the customer or, in the case of collection, upon handover at the warehouse.
10. Retention of title
The goods delivered remain the property of Gastro Systems until paid for in full. Gastro Systems is entitled to have the retention of title entered in the register of retention of title at the customer's registered office. The customer shall cooperate in this. The customer treats the goods with care and informs Gastro Systems immediately if third parties access them (e.g. in the event of seizure).
11. Cancellation and returns
Cancellation of stock items: possible free of charge until delivery. Costs already incurred (e.g. for a freight carrier) may be charged.
Cancellation of made-to-order goods: Free cancellation is not possible after the order confirmation. Gastro Systems may accept a cancellation by way of exception. In this case, 30 % of the value of the goods plus any costs invoiced by the manufacturer will be charged.
There is no statutory right of withdrawal for online purchases in Switzerland. Gastro Systems voluntarily grants a right of return of 30 days from receipt of the goods for stock items under the following conditions:
Returns only after prior agreement with Gastro Systems
Goods unused, undamaged, complete (incl. accessories) and in the original packaging
Return shipment at the customer's expense and risk. For freight goods, Gastro Systems organises collection and charges the transport costs.
The purchase price paid is refunded within 14 days of receipt and inspection of the goods, via the original payment method. The shipping costs of the original delivery are not refunded. If the goods do not meet these conditions, Gastro Systems may refuse to take them back or deduct an amount for loss of value.
Made-to-order goods are excluded from the right of return. In exceptional cases, Gastro Systems may agree to take goods back after consultation (not for cold rooms). In this case, a handling fee of 30 % of the value of the goods plus the return transport will be charged.
Also excluded are outlet goods, custom-made products and products configured to customer specifications, appliances that have already been built in, installed or connected, spare parts and separately ordered accessories, services already rendered, and returns resulting from missing or incorrect clarifications by the customer (e.g. dimensions, access, electrical connection, door hinge side). Cold rooms will not be taken back after delivery under any circumstances, even if they have not yet been assembled and are in their original packaging; taking them back as a goodwill gesture is excluded.
12. Warranty and guarantee
Duration: Gastro Systems grants a 2-year guarantee from the date of delivery on new appliances and accessories for defects in material and workmanship. Section 13 applies to outlet goods.
Spare parts: 90-day guarantee on the part. Installation and removal, travel and labour are not included.
No extension of the period: If a part is replaced or an appliance is repaired under the guarantee, the original guarantee period is not extended as a result.
Excluded are wearing and consumable parts (e.g. seals, glass, acrylic glass, firebricks, lamps, castors, door handles, hoses, control panel foils) as well as damage caused by normal wear and tear, improper operation, lack of cleaning, maintenance or descaling, overvoltage, external influences or interventions by third parties.
Professional connection: Electrical, gas and plumbing connections (water supply and drainage, e.g. for dishwashers) must be carried out by licensed specialists. The guarantee is void in the event of improper connection. Gastro Systems is not liable for consequential damage resulting from this, in particular water damage.
Processing: The customer brings or sends small appliances up to 30 kg to the specified repair centre. Large appliances over 30 kg are repaired on site. Guarantee claims for Bartscher products are handled directly by Bartscher: Bartscher AG, Zugerstrasse 60, 6403 Küssnacht am Rigi, Tel. +41 41 785 50 00, info@bartscher.ch.
Remedy: In the event of a justified guarantee claim, Gastro Systems repairs the product, replaces it or refunds the purchase price, at Gastro Systems' discretion.
Relationship to the law: This guarantee replaces the statutory warranty (Art. 197 et seq. CO). Further claims, in particular for rescission (return against refund), price reduction or damages, are excluded. Fraudulently concealed defects (Art. 199 CO) and section 15 remain reserved.
Notification: Defects must be reported in writing immediately after their discovery.
Weekends and public holidays: If the on-call service is used for guarantee work, surcharges in accordance with section 14 will be charged.
Guarantee extension: A guarantee extension can be agreed for selected appliances, in particular in conjunction with a maintenance contract. The terms are set out in writing.
13. Outlet goods
In the outlet, Gastro Systems sells used appliances as well as unused display and returned appliances and appliances with transport damage or cosmetic defects at reduced prices. The condition and known defects are described on the respective product. The following applies:
There is no guarantee for described defects, signs of use and cosmetic flaws.
Used appliances are technically inspected by Gastro Systems before sale. Guarantee: 6 months from the date of delivery on parts and labour. Travel is charged in accordance with section 14. The customer brings or sends small appliances up to 30 kg to the specified repair centre.
Unused outlet appliances: 12-month guarantee from the date of delivery, to the same extent as for new appliances (section 12).
In all other respects, section 12 applies. Outlet goods are excluded from returns. Viewing is possible by appointment.
14. Service, installation and repair work
Hourly rate: CHF 130 per hour.
Travel: CHF 100 to CHF 240 depending on the zone.
On-call surcharges: Saturday CHF 65 per call-out and CHF 65 per working hour; Sundays and public holidays CHF 130 per call-out and CHF 130 per working hour.
Spare parts are charged separately. A quotation is provided in advance for larger jobs.
Defective spare part: If an installed spare part fails within the spare parts guarantee period (90 days, section 12), the part is replaced free of charge. Labour and travel for the renewed installation and removal are charged.
Workmanship errors: If a defect is demonstrably due to improper workmanship by Gastro Systems, Gastro Systems will rectify it free of charge. Such defects must be reported in writing within 30 days of completion of the work.
Connection & commissioning: Flat rate depending on the size of the appliance, as stated on the product (up to 30 kg, 31–120 kg, over 120 kg). It includes connection, function test and instruction by a technician. Prerequisite: the connections (electricity, water, extraction) are ready and the installation site is at ground level or accessible by lift. For positioning, the customer provides one helper for medium-sized appliances and two helpers for large appliances; alternatively, the customer books «Additional staff member» (1 or 2 persons) as stated on the product. Materials, transport up stairs and gas connections are not included (on request).
Döner robot installation: For Döner robots, the installation packages «small» (up to half a day on site) and «large» (up to a full day on site), as stated on the product, apply instead of the connection flat rate. They include setting up, connecting, adjusting and instruction. If the installation takes longer than the booked package for reasons for which Gastro Systems is not responsible, the additional work is charged at the hourly rate.
Area: The flat rates for connection, installation and removal of old appliances apply to the canton of Zurich and the neighbouring cantons (AG, SH, TG, SG, SZ, ZG). In the rest of German-speaking Switzerland, a travel flat rate of CHF 100 per call-out is added; other regions on request. If the customer selects an incorrect zone, Gastro Systems charges the difference.
Removal of old appliance: Flat rate as stated on the product, bookable together with the connection or separately. Without a connection order, the old appliance must already be disconnected (electricity, water and gas disconnected).
Additional work: If the prerequisites are not met (e.g. missing connections or helpers), the additional work is charged at the hourly rate.
Details: The scope, prerequisites and prices of the flat rates are described on the «Installation & connection» page (gastrosystems.ch/pages/installation-anschluss).
All prices excl. VAT.
15. Liability
To the extent permitted by law, the liability of Gastro Systems and its auxiliaries for indirect damage and consequential damage, business interruptions, loss of profit and pure financial loss is excluded. In all other respects, liability is limited to the value of the product or service complained about. Excepted are damage caused intentionally or through gross negligence, personal injury and liability under the Product Liability Act. Gastro Systems accepts no responsibility for the content of linked third-party websites.
16. Force majeure
In the event of occurrences that Gastro Systems cannot influence (e.g. supply shortages or failures at the manufacturer, strikes, pandemics, severe weather, official measures), delivery and performance deadlines are extended by the duration of the disruption. If the disruption lasts longer than 3 months, either party may withdraw from the contract. Amounts already paid for goods not delivered will be refunded. There are no further claims.
17. Data protection
Gastro Systems processes personal data in accordance with the privacy policy at gastrosystems.ch/pages/datenschutz.
18. Final provisions
Gastro Systems may amend these GTC at any time. The version valid at the time of the order applies. Should any provision be invalid, the remaining provisions remain valid. Swiss law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Zurich.
19. Contact
Gastro Systems GmbH · Hirzenbachstrasse 102 · 8051 Zürich · Phone 0432 00 0432 · support@gastrosystems.ch