Privacy policy

This is a translation for information purposes. The German version is legally binding.

Version: 12 October 2026

Protecting your data is important to us. Here we explain which personal data we process, for what purpose, to whom we disclose it and what rights you have. The Swiss Federal Act on Data Protection (FADP) is authoritative; for customers in the Principality of Liechtenstein, we also comply with the GDPR.

1. Controller

Gastro Systems GmbH, Hirzenbachstrasse 102, 8051 Zürich, Switzerland. For questions about data protection: support@gastrosystems.ch, phone 0432 00 0432.

2. What data we process

Contact and company data: name, company, address, e-mail, phone, delivery address, VAT number.
Order and contract data: products ordered, prices, delivery, invoices, service and guarantee cases (incl. appliance data and photos that you send us).
Payment data: payment method and status. You enter your card details directly with the payment provider; we only see the payment method, status and the last four digits of the card.
Communication: content of e-mails, enquiries via forms, phone or WhatsApp.
Customer account: login data and order history if you create an account.
Usage data: IP address, device, browser, pages visited, date and time, information from cookies (see section 6).

3. What we use the data for

Processing, delivering and invoicing orders and handling guarantee or service cases
Preparing quotations, answering enquiries and advising you
Checking whether we can offer you purchase on invoice or leasing
Newsletters and offers if you have given your consent or have already purchased from us (you can unsubscribe at any time)
Improving the shop, compiling statistics and measuring advertising
Security, combating misuse and legal obligations (e.g. accounting)

4. Disclosure to third parties

We do not sell data. We only disclose data to the extent necessary for the purposes stated:

Shop platform: Shopify (Shopify International Ltd., Ireland; data processing in Canada and the USA, among others)
Payment: Shopify Payments / Stripe (Ireland, USA), Apple Pay and Google Pay (via Shopify Payments), Klarna (Sweden), PayPal (Luxembourg), TWINT (Switzerland), Grenke Leasing (Switzerland, for leasing)
Delivery: Swiss Post and freight carriers; for direct delivery or guarantee cases, the manufacturer or supplier (e.g. Bartscher)
Accounting and IT: Bexio (Switzerland), hosttech (e-mail, Switzerland), our fiduciary
Newsletter: Shopify Messaging (part of Shopify, see above)
Advertising and statistics: Google (Analytics, Ads; USA), Meta (Facebook/Instagram; USA) – only with your consent via the cookie banner
Reviews and chat: Judge.me (reviews; after a purchase, Judge.me may ask you for a review by e-mail on our behalf – for this purpose, Judge.me receives your name, e-mail address and the product ordered), WhatsApp (Meta; Ireland, USA) if you contact us that way

5. Data transfer abroad

Some service providers process data abroad, in particular in the EU, Canada and the USA. In the assessment of the Federal Council, the EU and Canada provide an adequate level of data protection. For transfers to the USA, we rely on the recipient's certification under the Swiss-U.S. Data Privacy Framework or on standard contractual clauses.

6. Cookies and tracking

We need necessary cookies so that the shopping cart, checkout and login work. We only set cookies for statistics and advertising (e.g. Google Analytics, Google Ads, Meta Pixel) if you consent in the cookie banner. You can change your selection at any time via the «Cookie settings» link in the footer of the website.

7. Newsletter

We need your e-mail address for the newsletter. We measure whether newsletters are opened and links are clicked in order to improve them. You can unsubscribe at any time via the link in every e-mail.

8. How long we retain data

Data relevant for accounting (invoices, orders): 10 years, as required by law
Customer account: until you delete it or we delete it after 3 years without an order or login
Newsletter: until you unsubscribe
Other data: for as long as necessary for the purpose

9. Data security

We protect your data with appropriate technical and organisational measures, e.g. encrypted transmission (SSL) and restricted access rights.

10. Your rights

You can request information about your data, have incorrect data corrected and have data deleted, provided there is no statutory retention obligation. You can object to processing for advertising purposes and request your data in a common format. Write to us at support@gastrosystems.ch. You can also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch).